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Public Sector - VIMS

dclogo Victim Support Scotland a leading voluntary organisation in Scotland which offers help and support to people who have been impacted by crime.
VSS use Entegraty's VIMS solution within the following three areas of their organisation:

VIMS has been able to help standardise the services offered throughout Scotland through the abover three areas. All communications, telephone, email or letter, with the Victim or Witness or their relevant contact is recorded automatically against the case and stored in each individual’s case record.

The single data repository also enables Victim Support Staff to collaborate, share information and transfer cases across territories, which they were not able to do before.

VIMS - Victim Incident Management System

VIMS is a web based incident management system developed by Entegraty Professional Services as a result of three years’ collaboration and work with the victim and witness services organisations in the United Kingdom.

VIMS is designed to automate and streamline incident handling using business workflows defined by individual organisations.
It empowers victim and witness services teams with the tools required to improve the quality of service delivery and reduce costs.