020 8335 5910
Sage CRM integrates with key social media applications such as LinkedIn and Twitter to enable users to engage with prospects and customers in a collaborative manner in order to generate leads, foster loyalty, build customer retention and increase revenue.
Sage CRM puts you in complete control of your sales pipeline, allowing sales teams to effectively manage, forecast, and report on all phases of the sales cycle. With Sage CRM, you can easily manage and analyse all current and historical details and activities, manage opportunities, and automatically distribute leads to sales professionals around the world. Using Sage CRM’s user configurable dashboard means your sales team can have all their sales information at their fingertips ensuring their buy-in. Sage CRM enables your sales team to make more sales with less effort
Sales Force Automation capabilties within Sage CRM
Sage CRM provides a single source of customer information to help you better manage your marketing efforts and make sound decisions based on the needs of your customers and prospects. With Sage CRM Marketing, you can target the right customer at the right time, eliminate guesswork, and put your company’s marketing resources to their best use. Execute more effective campaigns, track responses faster and easier than ever before, and make sound decisions based on what your customers want and how they respond.
With Sage CRM Customer Service, you can build and effectively manage lasting customer relationships by providing the professional level of service your customers expect. Sage CRM provides real-time access to relevant customer data including orders, call and escalation history, interactions, multiple contacts, support cases, email and documents sent and received, sales opportunities, and more. Sage CRM enables you to provide better customer service which means happier customers, better retention rates and more profitable relationships.
Customer Service Automation capabilties within Sage CRM
All you need is an Internet connection and your password to access your web-based CRM system, wherever you are in the world. If a connection is not possible, users can use Sage CRM’s robust replication and synchronisation tool for full offline access. The system can also be accessed through a variety of wireless devices.*
Sage CRM has complete, two-way synchronisation with Microsoft Outlook contacts, calendar (appointments) and tasks, in addition to enhanced e-mail integration. You also have the option to use your entire Sage CRM system from within the standard Microsoft Outlook interface and to send your CRM data to pocket devices such as mobile phones and PDAs that synchronise with Outlook.
Sage CRM Workflow helps you to automate predetermined business rules across all channels, departments, and employees. To help assess and design workflow, Sage CRM provides graphical views of the process and its development patterns. The fully embedded workflow allows you to truly model how you would like your business to run and put in rules to ensure it happens
Customisation tools within Sage CRM allow you to rapidly modify all aspects of the system. The easy-to-use, onscreen tools, allow managers and administrators to create and modify fields, screens, tabs, tables, views, scripts, and security settings on the fly and ensure that Sage CRM can be easily adapted to your business requirements.
* Unavailable or limited when using the software in an on-demand model.
To find out more:
Email:
Tel: +44 20 8335 5910