020 8335 5910
Client: Chilworth Manor Hotel, Southampton
Background: Situated in the village of Chilworth, on the A27 near Southampton, Chilworth Manor is a distinctive hotel and conference centre. 10 fully equipped meeting rooms, 12 acres of grounds, 130 seat purpose-built tiered conference centre.
One of the hotel’s directors had worked with Entegraty from their time with Hanover Hotels. A few years ago, they contacted us as they were looking to restructure their IT support. Since that time, Entegraty have been involved in a number of projects, including the installation of Fidelio Express (PMS). We also offer second line technical support and infrastructure management.
Applications: Fidelio / Opera
2nd line support: yes
“You will be delighted to know that I am sending this from the new computer now happily living under my desk – and to let you know that Richard has worked serious magic today.
“We thought we’d try installing Fidelio Express for ourselves. We didn’t expect it to work, and it didn’t, so we called the help desk to tell them it wasn’t working. Following a long and unproductive conversation, they suggested that I talk to my hardware people as we would probably need to rebuild Windows then reinstall from scratch!
“Richard played around, worked out what was wrong, did our install in a different way to fix it and then rang Fidelio to tell them what he’d done to make it better (so that they know next time it happens to someone else).
“It would seem that Richard knows more about it than the technical people who sit in Ireland providing support. So it seems that you can add another service to the list provided by Entegraty.
“So… sitting here in this corner of Chilworth Manor is a happy customer this afternoon with a PC that works properly for the first time in months and I thought you’d like to know that I will be delighted to pay my bill when it arrives!”
Nicola Morley, Chilworth Manor Hotel & Conference Centre