Given the speed of innovation in technology, most companies will not be able to have all the technical resources they need in-house to run a successful organisation. IT Managed Services from Entegraty will allow you to free up vital management time and company resources, enabling you to focus on your core strengths. Utilising and preserving your IT investment requires a wide range of skills and resources. Entegraty has over 15 years’ experience of offering Managed Services to SMEs. Our solutions are designed to reduce your total IT costs and management complexities in the ever-expanding IT environment.
Every business is unique. That’s why our IT Management & support solutions are modular. Whether you need support for your users or your servers, our solution enables you to deploy our resources and services when and where you need them most. And because it’s modular, our solution can grow as you do.
Entegraty’s IT Management services create value very differently from the typical, break-fix approach to IT. We do this by continuously monitoring the customers’ environment and stopping incipient problems through preventive maintenance, seamlessly fixing problems before they impact a customer’s business.
Solutions We Offer
- Helpdesk – 1st and 2nd Line Support
- Helpdesk – 3rd Line Support
- On Site Support
- Fully Managed Service
- Live Monitoring
- Asset Management
What Our Managed Services Include
- Service Level Agreement
- Quarterly Management Reports
- Unlimited Support Calls
- 2 Hour Response
- Work Through To Completion
- Quarterly Management Meetings
- 3rd Party Management
- Consultancy and Advice
Our Helpdesk provides you with unlimited access to IT support for everything from simple technical issues to more complex IT problems. Using a combination of telephone and remote connection, our qualified Helpdesk operators…Read more
In the vast majority of cases, support issues can be resolved over the telephone or by accessing your network/desktop remotely. However, there may be occasions where more complex network or infrastructure issues…Read more
Live monitoring of your IT infrastructure and network services throughout the day, enables us to detect potential faults before they occur. Monitoring key metrics on your servers, workstations and network devices…Read more
Fully Managed Service
Entegraty’s Fully Managed Service provides a complete IT department with higher service levels and higher levels of accountability at a fraction of the cost of an in-house IT department. Our Fully…Read more
At the outset of every agreement, Entegraty will carry out an audit of your systems and environments. This will provide you with valuable information, from a commercial as well an IT perspective…Read more
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