Our Helpdesk provides you with unlimited access to IT support for everything from simple technical issues to more complex IT problems. Using a combination of telephone and remote connection, our qualified helpdesk operators can resolve almost all support issues remotely in the least amount of time. Like having a member of our team sitting next to you throughout the day, you can feel secure knowing that should you experience difficulties, we’ll take care of it quickly and efficiently. Whether you are looking for IT support for your end users, 3rd line support for your IT department for higher levels of technical knowhow and specialised skills or holiday cover whilst your IT manager is on annual leave, we can tailor-make a policy to suit your needs.

What We Offer

  • 1st and 2nd Line Support
  • 3rd Line Support
  • Service Level Agreement
  • Guaranteed Response Times
  • Work Through to Completion
  • 1 Hour Response Time
  • 24 Hours Cover

 

 

 

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